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News > Pope Field migrates to new network
Story at a Glance
 Email addresses change for Pope
 Migration starts March 28, 2011
 24-hour help desk available
 Single e-mail address for duration of Airman's career
Air Force Network Operations begins migration to centralized e-mail, network services
Air Force Network Operations is in the process of migrating the single e mail address for Airmen. (U.S. Air Force graphic)
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Pope Field migrates to new network

Posted 3/2/2011   Updated 3/2/2011 Email story   Print story


by 440th Public Affairs
440th Airlift Wing

3/2/2011 - March 2, 2011 - Pope Field, NC -- The 440th Communications Flight has begun preparations for the migration of the Pope Field computer network system to the central Air Force Network. The system referred to as AFNET, is the major component of the One Air Force-One Network Active Directory and Exchange standardization effort that aligns major commands under one network structure.

The ADX is the service-wide effort to transform computer operations and consolidate network applications for better security, reduced cost and overall system standardization.

The migration process will officially begin March 28 and is expected to take approximately four weeks. The communications flight will notify network users by email and publish updated information to the Team Pope website, www.pope.afrc.af.mil.

With the many steps and procedures involved with the migration, the most noticeable change to computer users at Pope Field will be the change to a single users email address to the universal email account style address.

"All user accounts will use the firstname.lastname@us.af.mil domain name that will be monitored from the centralized AFNET system," said John Westbrook, 440th Airlift Wing Local Area Network manager.

This universal user account will follow service-members and civilian employees for the duration of their career and affiliation with the Air Force regardless of the base and organization assigned. As more bases migrate to the AFNET system, users will benefit from the ease of logon capabilities. AFNET allows a user access to work information stored in home base, deployment or temporary duty status.

Other benefits include:
  1. User login accounts never expiring. With the centralized network system once a user account is created it will remain active with infrequent logins.
  2. Through the use of the Common Access Card, users will have logon capabilities from any computer on the AFNET system which will allow retrieval of personal work information from any computer on any base.
  3. Access to a 24 hour, seven day-a-week technical support help desk.
For the 440th network professionals behind the scenes, this change will eliminate some redundant processes, allow the network specialist to provide enhanced customer service, and provide active duty and reservists more time for training.

"Under the AFNET system, once a user account is created that account will be used by the individual for their entire military career. A sort of email-for-life concept," said Westbrook. "This will eliminate many administrative tasks such as creating, resetting and monitoring accounts at the base level."

The migration will also alleviate some stresses.

"Having to monitor over 4800 user accounts and track approximately 3500 computers on base creates a very stressful atmosphere," said Cynthia Rorick, 440th Airlift Wing network security manager.

The new system will allow the current help desk to share the work request load with the 'Enterprise Service Desk' team and offer the benefit of around the clock computer assistance for end users.

"Right now we have 5000 users and a four person help desk," said Westbrook. "With AFNET, users will call one centralized toll free number that could ring in one of four locations (worldwide) to access the ESD team."

A majority of user problems can be fixed remotely and over the telephone, Westbrook said. "When 'touch maintenance' is required a service ticket will be generated and someone will come out to fix the problem."

The 24-hour help desk will allow the communication flight to focus more on network and server security requirements , core war fighting missions and information needs.

"This will have a positive impact on (Unit Training Assembly) weekends providing traditional Reservists more time to train and stay current with their military requirements," said Rorick.

End users can proactively assist with the migration efforts by taking a few steps.
  1. Pay attention to email alerts sent by the communications flight. The emails will contain information concerning the migration such as 'how to' information and when it is necessary to move personal information.
  2. Begin backing up personal information. Save all personal files, folders and browser favorites to the 'C' drive 'My Documents' folder. The AFNET migration system will look for this folder and move it into a new user account profile.
  3. Save email messages, contacts and other stored Outlook information.

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